I remember years ago my husband and I trying to assemble a TV/stereo cabinet. We finally had to throw the directions aside and figure it out on our own.
Then there’s what I call my BS meter. My brain totally shuts down with frustration when I feel I’m being forced to do something that doesn’t make sense. Or having to repeat – like every time when I go to the dentist having to fill out the same forms. “Nothing changed since the last time I was here. Why do I have to do this again?”
Or, at the doctor’s when they make you fill out a form, then you get in the office, you’re asked the same questions you just filled out on the form. (One reason I haven’t been to a doctor in 30 years. Wow, has it been that long? Yes.)
This past week was dealing with some income tax issues and I spent three days in tears. I was so confused when the accountant sent me a multiple page IRS directive with a form to fill out which I’d never seen. Isn’t that why I pay an accountant? To do these things for me?
They set up all these programs for seniors … what about just making things less complicated? Simplicity and consistency will help a lot.
Another Letter to the Editor published in the InterTown
Record
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